• CPC is the cost per call ($/call) • C is the total number of calls To calculate the Call Center Costs, multiply the cost per call by the number of calls. How to Calculate Call Center Cost? The following steps outline how to calculate the Call Center Cost. 1. First, determine the cost per call ($/call).
2. Next, determine the total number of calls.
3. Next, gather the formula from above = CCC = CPC * C.
4. Finally, calculate the Call Center Cost.
5. After inserting the variables and calculating the result, check your answer with the calculator above.

Example Problem :

Use the following variables as an example problem to test your knowledge.

cost per call (\$/call) = 2.5

total number of calls = 1000

FAQ

What factors influence the cost per call in a call center?
The cost per call can be influenced by several factors including the complexity of calls, the efficiency of call center agents, the technology used, and the overall operational efficiency of the call center.

How can call centers reduce their costs?
Call centers can reduce costs by improving agent efficiency, optimizing call routing, investing in training to reduce call handling times, and utilizing technology to automate routine tasks.

Why is calculating the average handle time (AHT) important for call centers?
Calculating AHT is important because it helps in understanding the efficiency of call handling by agents. Lower AHT indicates higher efficiency and can lead to lower costs per call and improved customer satisfaction.

Can the number of calls affect the cost per call?
Yes, the total number of calls can significantly affect the cost per call. Higher volumes of calls can lead to economies of scale, potentially reducing the cost per call as fixed costs are spread over a larger number of calls.