Enter the total number of customers served and the total number of customers satisfied into the calculator to determine the customer satisfaction fate KPI.

## KPI (customer satisfaction) Formula

The following equation is used to calculate the KPI (customer satisfaction).

KPI = TCSatisfied / TCServed *100

• Where KPI is the percentage of customers that were satisfied
• TCSatisfied is the total number of customers satisfied
• TCServed is the total number of customer served

## What is a KPI (customer satisfaction)?

Definition:

KPI, short for key performance indicator, are measures of key metrics that companies outline that will show how the company is performing. One of the most common KPI’s is customer satisfaction.

## How to Calculate KPI (customer satisfaction)?

Example Problem:

The following example outlines the steps and information needed to calculate KPI (customer satisfaction).

First, determine the total number of customers satisfied. In this example, the total number of customers satisfied is 500.

Next, determine the total number of customers served. In this case, the business served 750 customers.

Finally, calculate the satisfaction percentage using the formula above:

KPI = TCSatisfied / TCServed *100

KPI = 500/ 750 *100

KPI = 66.7%