Calculate case clearance rate, incoming cases, or outgoing cases from any two values with this calculator for case processing reports and analysis.
Customize This Calculator
Build your own version. Describe what you want changed, added, or compared.
Related Calculators
- Close Rate Calculator
- Completion Rate Calculator
- Response Rate Calculator
- Average Rate Calculator
- Rate Per 100,000 Calculator
- All Business Calculators
Case Clearance Rate Formula
The case clearance rate compares the number of outgoing cases to the number of incoming cases over the same time period. It is usually shown as a percentage.
- CCR = case clearance rate, as a percentage
- O = total number of outgoing cases
- I = total number of incoming cases
If you need to solve for outgoing cases instead, the formula is rearranged as:
If you need to solve for incoming cases instead, the formula is rearranged as:
The calculator lets you enter any two of the three values. If you enter incoming cases and outgoing cases, it calculates the clearance rate. If you enter the clearance rate and incoming cases, it calculates outgoing cases. If you enter outgoing cases and the clearance rate, it calculates incoming cases.
Interpreting Case Clearance Rate Results
A case clearance rate is commonly used to understand whether an office, court, department, or team is keeping up with new case volume.
| Case Clearance Rate | Meaning | Typical Interpretation |
|---|---|---|
| Below 100% | Outgoing cases are fewer than incoming cases | Pending caseload may be increasing |
| 100% | Outgoing cases equal incoming cases | The workload is staying level |
| Above 100% | Outgoing cases are greater than incoming cases | Backlog or pending cases may be decreasing |
Common Case Clearance Inputs
| Input | What to Count | Important Note |
|---|---|---|
| Incoming cases | New cases received during the period | Use the same date range as outgoing cases |
| Outgoing cases | Cases closed, disposed, completed, or otherwise resolved | Use the same definition consistently |
| Clearance rate | Outgoing cases divided by incoming cases, multiplied by 100 | A rate above 100% is possible |
Example Calculations
Example 1: Calculate the case clearance rate
You have 800 incoming cases and 760 outgoing cases.
The case clearance rate is 95%. This means fewer cases were cleared than received during the period.
Example 2: Calculate outgoing cases
You have 1,200 incoming cases and a case clearance rate of 105%.
The total number of outgoing cases is 1,260.
FAQ
What is a good case clearance rate?
A case clearance rate of 100% means outgoing cases equal incoming cases. In many settings, this is the minimum target for keeping caseload from growing. A rate above 100% means more cases were cleared than received, which can help reduce a backlog.
Can a case clearance rate be over 100%?
Yes. A rate over 100% means the number of outgoing cases is greater than the number of incoming cases for the same period. For example, if 500 cases come in and 550 cases go out, the clearance rate is 110%.
Why do incoming and outgoing cases need to use the same time period?
The rate is only meaningful when both values cover the same period, such as one month, one quarter, or one year. If incoming cases are counted for a year but outgoing cases are counted for a month, the result will not describe actual case clearance performance.
