Enter the total number of incoming cases and the total number of outgoing cases into the calculator. The calculator will evaluate the Case Clearance Rate (an operational KPI).

Case Clearance Rate Calculator

Enter any 2 values to calculate the missing variable

Related Calculators

Case Clearance Rate Formula

CCR = (OC / IC) * 100

Variables:

  • CCR is the Case Clearance Rate (%)
  • IC is the total number of incoming cases
  • OC is the total number of outgoing cases

To calculate the Case Clearance Rate, divide the total number of outgoing cases by the number of incoming cases, then multiply by 100.

How to Calculate Case Clearance Rate?

The following steps outline how to calculate the Case Clearance Rate.

  1. First, determine the total number of incoming cases. 
  2. Next, determine the total number of outgoing cases. 
  3. Next, gather the formula from above: CCR = OC / IC × 100.
  4. Finally, calculate the Case Clearance Rate.
  5. After inserting the variables and calculating the result, check your answer with the calculator above.

Example Problem : 

Use the following variables as an example problem to test your knowledge.

total number of incoming cases = 500

total number of outgoing cases = 800

Case Clearance Rate = (800 / 500) × 100 = 160%

FAQs about Case Clearance Rate

What is a good case clearance rate?

“Good” varies by industry and context, but a case clearance rate around 100% generally means an organization is keeping up (resolving about as many cases as it receives). Above 100% can indicate the organization is reducing an existing backlog, while below 100% can indicate a growing backlog.

How can improving case clearance rate benefit an organization?

Improving the case clearance rate can lead to increased efficiency, reduced backlogs, and improved customer or public satisfaction by ensuring timely resolution of cases.

Can case clearance rate be applied to any industry?

Yes, while commonly used in law enforcement and healthcare, the concept of case clearance rate can be applied to any sector that deals with incoming and outgoing cases or tasks.

What factors can affect the case clearance rate?

Factors that can affect the case clearance rate include the volume of incoming cases, resources available for case resolution, process efficiency, and the complexity of cases.