Average Call Length Calculator

Enter the total call time and the number of calls into the calculator to determine the average call length.

Average from Calls Average from Total Time Converter AHT from Totals Weighted Avg by Type Total Time from Avg

Enter individual call lengths to calculate the average call length.

Input unit

Result unit

Call 1 Length (minutes)

Add More Calls

Average Call Length (minutes)

Enter total talk time and the number of calls to calculate the average call length.

Total Talk Time Tip: You can enter HH:MM:SS or MM:SS. If you enter a decimal, select the unit below.

Unit for decimal value

Number of Calls

Result unit

Average Call Length (minutes)

Convert time between hours, minutes, and seconds.

Time value If you enter with colons (HH:MM:SS or MM:SS), the unit below is ignored.

Unit for decimal value

Hours (decimal)

Minutes (decimal)

Seconds

HH:MM:SS

Calculate Average Handle Time (AHT) from total talk, hold, and after-call work.

Unit for decimal values

Result unit

Total Talk Time

Total Hold Time

After-Call Work (ACW) Time

Number of Calls

AHT (minutes)

AHT (HH:MM:SS)

Compute weighted average call length across call types.

Unit for decimal values

Result unit

Add Call Type

Weighted Average (minutes)

Weighted Average (HH:MM:SS)

Estimate total time from an average call length and number of calls.

Average Call Length If you enter with colons (HH:MM:SS or MM:SS), the unit below is ignored.

Unit for decimal value

Number of Calls

Result unit

Total Time (hours)

Total Time (HH:MM:SS)

Related Calculators

Average Call Length Formula

The following formula is used to calculate the average call length for a given total call time and number of calls.

ACL = TCT / N

Variables:

ACL is the average call length
TCT is the total call time in minutes
N is the number of calls

To calculate the average call length, divide the total call time by the number of calls. This will give you the average duration of each call in minutes.

What is Average Call Length?

Average call length is a metric used to determine the average duration of calls over a specific period. This metric is particularly useful in call centers, customer service departments, and sales teams to measure the efficiency and performance of agents. By analyzing the average call length, organizations can identify trends, optimize call handling processes, and improve customer satisfaction.

How to Calculate Average Call Length?

The following steps outline how to calculate the Average Call Length.

First, determine the total call time (TCT) in minutes.
Next, determine the number of calls (N).
Finally, calculate the average call length using the formula ACL = TCT / N.
After inserting the values and calculating the result, check your answer with the calculator above.

Example Problem :

Use the following variables as an example problem to test your knowledge.

Total call time (TCT) = 120 minutes

Number of calls (N) = 10