Calls Per Minute Calculator

Enter the total calls and total minutes into the calculator to determine the calls per minute.

Basic RateUnit ConverterCapacityStaffing (Erlang C)

Enter any 2 values to calculate the missing one

Total Calls

Total Minutes

Calls Per Minute

Decimal Places

Calls Per Hour

Calls Per Second

Rate Value

Rate Unit

Decimal Places

Custom Interval Length

Custom Interval Unit

Expected Calls in Custom Interval

Calls per Second

Calls per Minute

Calls per Hour

Calls per Day

Avg. Time Between Calls (sec)

Agents Scheduled

Shrinkage (%)

Average Handle Time (sec)

Target Occupancy (%)

Decimal Places

Optional: Volume to Handle (calls)

Effective Agents (after shrinkage)

Traffic Capacity (Erlangs)

Capacity: Calls per Hour

Capacity: Calls per Minute

Capacity: Calls per Second

Time to Handle Volume (minutes)

Solve For

Interval Length (minutes)

Calls in Interval

Average Handle Time (sec)

Target Service Level (%)

Answer Time Threshold (sec)

Max Occupancy (%)

Shrinkage (%)

Decimal Places

Agents Needed (available)

Agents to Schedule (incl. shrinkage)

Achieved Service Level (%)

Average Delay to Answer (sec)

Probability of Waiting (%)

Resulting Occupancy (%)

Related Calculators

Calls Per Minute Formula

The following formula is used to calculate the calls per minute for a given number of total calls and total minutes.

CPM = \frac{TC}{TM}

Variables:

CPM is the calls per minute
TC is the total number of calls
TM is the total number of minutes

To calculate the calls per minute, divide the total number of calls by the total number of minutes.

What is Calls Per Minute?

Calls per minute (CPM) is a metric used to measure the efficiency and productivity of call centers or any environment where calls are made or received. It represents the average number of calls handled per minute over a specific period. This metric is crucial for understanding the performance of call center agents, optimizing resource allocation, and improving customer service. By monitoring CPM, organizations can identify trends, make data-driven decisions, and implement strategies to enhance overall efficiency.

How to Calculate Calls Per Minute?

The following steps outline how to calculate the Calls Per Minute.

First, determine the total number of calls (TC).
Next, determine the total number of minutes (TM).
Finally, calculate the calls per minute using the formula CPM = TC / TM.
After inserting the values and calculating the result, check your answer with the calculator above.

Example Problem :

Use the following variables as an example problem to test your knowledge.

Total number of calls (TC) = 120

Total number of minutes (TM) = 60