Enter the number of escalations and the number of support tickets into the Escalation Rate Calculator. The calculator will evaluate the Escalation Rate.

## Escalation Rate Formula

The following two example problems outline the steps and information needed to calculate the Escalation Rate.

ESR = E / ST * 100
• Where ESR is the Escalation Rate (%)
• E is the number of escalations
• ST is the number of support tickets

To calculate the escalation rate, divide the number of escalations by the number of support tickets.

## How to Calculate Escalation Rate?

The following example problems outline how to calculate Escalation Rate.

Example Problem #1:

1. First, determine the number of escalations.
• The number of escalations is given as: 30.
2. Next, determine the number of support tickets.
• The number of support tickets is provided as: 300.
3. Finally, calculate the Escalation Rate using the equation above:

ESR = E / ST * 100

The values provided above are inserted into the equation below and computed.

ESR = 30 / 300 * 100 = 10 (%)

Example Problem #2:

For this problem, the variables required are provided below:

number of escalations = 40

number of support tickets = 100