Enter the total holding time of all customers (min) and the number of customers into the Calculator. The calculator will evaluate the Average Holding Time. 

Average Holding Time Formula

AHT = THT / C

Variables:

  • AHT is the Average Holding Time (min/customer)
  • THT is the total holding time of all customers (min)
  • C is the number of customers

To calculate Average Holding Time, divide the total holding time of all customers by the number of customers.

How to Calculate Average Holding Time?

The following steps outline how to calculate the Average Holding Time.


  1. First, determine the total holding time of all customers (min). 
  2. Next, determine the number of customers. 
  3. Next, gather the formula from above = AHT = THT / C.
  4. Finally, calculate the Average Holding Time.
  5. After inserting the variables and calculating the result, check your answer with the calculator above.

Example Problem : 

Use the following variables as an example problem to test your knowledge.

total holding time of all customers (min) = 1200

number of customers = 300