Enter the total center cost ($) and the number of calls answered into the Calculator. The calculator will evaluate the Calls Rate. 

Calls Rate Formula

CR = TC / C


  • CR is the Calls Rate ($/call)
  • TC is the total center cost ($)
  • C is the number of calls answered

To calculate the Calls Rate, divide the total center cost by the number of calls answered.

How to Calculate Calls Rate?

The following steps outline how to calculate the Calls Rate.

  1. First, determine the total center cost ($). 
  2. Next, determine the number of calls answered. 
  3. Next, gather the formula from above = CR = TC / C.
  4. Finally, calculate the Calls Rate.
  5. After inserting the variables and calculating the result, check your answer with the calculator above.

Example Problem : 

Use the following variables as an example problem to test your knowledge.

total center cost ($) = 5000

number of calls answered = 2000