Enter the total center cost ($) and the number of calls answered into the Calculator. The calculator will evaluate the Calls Rate.

## Calls Rate Formula

CR = TC / C

Variables:

- CR is the Calls Rate ($/call)
- TC is the total center cost ($)
- C is the number of calls answered

To calculate the Calls Rate, divide the total center cost by the number of calls answered.

## How to Calculate Calls Rate?

The following steps outline how to calculate the Calls Rate.

- First, determine the total center cost ($).
- Next, determine the number of calls answered.
- Next, gather the formula from above = CR = TC / C.
- Finally, calculate the Calls Rate.
- After inserting the variables and calculating the result, check your answer with the calculator above.

**Example Problem : **

Use the following variables as an example problem to test your knowledge.

total center cost ($) = 5000

number of calls answered = 2000